Personal Contact - Contact information (phone & Email) not showing in self service portal?

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Posted on by Henry G Smith

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Hi,

From a system administration perspective, I can see an employee's personal contact details and their address and any mobile or emails attached to that emergency contact.

However, when that employee goes to check on their own self-service portal. Only the address, dependant, and identification numbers are showing?

No contact details which have the phone number and email?

Is it possible to give employees access to this information so that they can double-check their emergency contacts have the correct contact details?

Thank you,

Henry

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Henry G Smith 281 on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

I just check, and I did, in fact, make a change.

I've figured out the solution. I just needed to add EssPersonalDetailsContactInfoSubmitter privilege.

Thanks, Charlotte for the help.
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Charlotte X on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

According to the MS Doc, editing contact details should be a standard feature.

Have you made any changes to your employees' permissions?
Henry G Smith 281 on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

See below:

Unable to dee contact details
Charlotte X on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

Do you select Employee self service, and then select Edit personal details?

Can you provide screenshots if convenient？
Henry G Smith 281 on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

I still can't see the contacts section

...
Charlotte X on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

Employees require the Employee role, and others should not need to be changed.

Whether you have enabled the Restriction?

Please view the following MS Doc:

Restrict editing of personal information - Human Resources | Dynamics 365 | Microsoft Learn
Henry G Smith 281 on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

Hi Charlotte,

The contact area of the edit personal details are missing?

Is there something I can change in a security role that will make these reappear?
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Charlotte X on at

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RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

Hi Henry,

You can edit employee's personal information in the Employee self service workspace.

Usually, employees can edit their contact details by following the steps above, please try if this works.

Best Regards,

Charlotte