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Personal Contact - Contact information (phone & Email) not showing in self service portal?

Posted on by 265

Hi, 

From a system administration perspective, I can see an employee's personal contact details and their address and any mobile or emails attached to that emergency contact. 

However, when that employee goes to check on their own self-service portal. Only the address, dependant, and identification numbers are showing? 

No contact details which have the phone number and email? 

pastedimage1669600363572v1.png

Is it possible to give employees access to this information so that they can double-check their emergency contacts have the correct contact details?

Thank you,

Henry

  • Henry G Smith Profile Picture
    Henry G Smith 265 on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    I just check, and I did, in fact, make a change.

    I've figured out the solution. I just needed to add EssPersonalDetailsContactInfoSubmitter privilege.

    Thanks, Charlotte for the help.

  • Verified answer
    Charlotte X Profile Picture
    Charlotte X on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    According to the MS Doc, editing contact details should be a standard feature.

    pastedimage1669698968885v1.png

    Have you made any changes to your employees' permissions?

  • Henry G Smith Profile Picture
    Henry G Smith 265 on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    See below:

    pastedimage1669692404564v1.png

    Unable to dee contact details 

  • Charlotte X Profile Picture
    Charlotte X on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    Do you select Employee self service, and then select Edit personal details?

    Can you provide screenshots if convenient?

  • Henry G Smith Profile Picture
    Henry G Smith 265 on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    I still can't see the contacts section

    ...

  • Charlotte X Profile Picture
    Charlotte X on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    Employees require the Employee role, and others should not need to be changed.

    Whether you have enabled the Restriction?

    Please view the following MS Doc:

    Restrict editing of personal information - Human Resources | Dynamics 365 | Microsoft Learn

  • Henry G Smith Profile Picture
    Henry G Smith 265 on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    Hi Charlotte,

    The contact area of the edit personal details are missing?

    Is there something I can change in a security role that will make these reappear?

  • Suggested answer
    Charlotte X Profile Picture
    Charlotte X on at
    RE: Personal Contact - Contact information (phone & Email) not showing in self service portal?

    Hi Henry,

    You can edit employee's personal information in the Employee self service workspace.

    pastedimage1669688794774v2.png

    pastedimage1669688817106v3.png

    Usually, employees can edit their contact details by following the steps above, please try if this works.

    Best Regards,

    Charlotte

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