AX2012 Remote App Disconnecting

(0) Share

Report

Posted on by Community Member

All,

We have a handful of users whose RDP sessions will randomly disconnect issues them the error "Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again". It isn't happening to all users but to a handful. The ax sessions stay open and eventually the user is able to reconnect again. Has anyone experienced something similar or have any ideas to resolve this?

Thanks!

Ben

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (0)

Brandon Wiese 17,788 on at

Like (0)

Report

We resolved this problem with newer versions of RDP by turning off the UDP transport for connections. This can be done at the client with a registry key, or at the server, or with a group policy I believe. There are lots of blog posts on how to accomplish these.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

We turned of UDP through group policy and the same users are still experiencing the issue

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

did you try to reset usage for that user ?

Was this reply helpful? Yes No
Suggested answer

A.Prasanna 8,223 on at

Like (0)

Report

Problem:

because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again

Solution:

The most common reason why this is happening is because you are using a custom VISUAL STYLE with your computer. Set the visual style back to LUNA on XP or CLASSIC and see if the error occurs again. Most likely it will not. Not all visual styles produce this error, but if you want a custom visual style on the remote computer then you will have to find a compatible visual style that works with RDP via trial and error.

Another solution would be to set the RDP client to NOT use the visual styles by unchecking the box that says THEMES (see pic below):

Original Link :http://computerboom.blogspot.com/2008/08/solution-because-of-protocol-error-this.html

Hope this will help!,

Amith Prasanna

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

We changed the RDP settings to remove visual styles and are still getting the protocol errors. Any other ideas?

Thanks!

Was this reply helpful? Yes No