What is the process DSO?

(0) Share

Report

Posted on by Richard Wheeler

75,848 Moderator

When users log into GP there is this process called DSO that appears in the process monitor. What is this and what does it do?

I have the same question (0)

All responses (9)

Answers (0)

Suggested answer

Beat Bucher GP Gee... 28,058 Moderator on at

Like (0)

Report

RE: What is the process DSO?

Hi Richard,

is it just written DSO ? or anything else next to it ?

I've never seen this acronym and would suspect it has something to do with a 3rd-party add-on...

Have you tried to capture the startup process with a DEXSQL trace in Dex.ini ?

Was this reply helpful? Yes No
Suggested answer

Derek Albaugh on at

Like (0)

Report

RE: What is the process DSO?

I'm not aware of anything 'DSO' either, besides a third party related to SAP and/or PeopleSoft......

Was this reply helpful? Yes No
Suggested answer

Lisa at AonC.com 870 Super User 2025 Season 2 on at

Like (1)

Report

RE: What is the process DSO?

I know! I know!

The environment as Professional Advantage's awesome Collections Management installed. I think the first user each day triggers the Days Sales Outstanding (DSO) to recalculate.

Was this reply helpful? Yes No
Beat Bucher GP Gee... 28,058 Moderator on at

Like (0)

Report

RE: What is the process DSO?

Great finding Lisa!

Thanks for posting this.

Was this reply helpful? Yes No
Richard Wheeler 75,848 Moderator on at

Like (0)

Report

RE: What is the process DSO?

Lisa comes through again.

This process has been seen to run for up to 3 minutes. So any posting gets stuck behind it.

Was this reply helpful? Yes No
Lisa at AonC.com 870 Super User 2025 Season 2 on at

Like (0)

Report

RE: What is the process DSO?

The feature can be disabled in Collections Management Setup.

Before disabling it, have the client poke around all the DSO references in the module (for example, from the Collections Main window). It is an important metric for collections that includes graphics, summaries, reports.

Was this reply helpful? Yes No
Richard Wheeler 75,848 Moderator on at

Like (0)

Report

RE: What is the process DSO?

Is this DSO feature user specific?

Was this reply helpful? Yes No
Lisa at AonC.com 870 Super User 2025 Season 2 on at

Like (1)

Report

RE: What is the process DSO?

No, it is a company-wide setting. I think the first user in for the day triggers it to run. The feature can be disabled/configured in Collections Management Setup.

[Profad Support is excellent. Open a case with them if you want more details. I'm probably going to open a case later this week when I have a moment to ask if the process can run as a SQL job ... Your inquiry about this made me think it may be related to an old issue a client had with their GP Crystal Report add-in timing out when they first ran orders in the morning ...]

Was this reply helpful? Yes No
Richard Wheeler 75,848 Moderator on at

Like (1)

Report

RE: What is the process DSO?

That makes perfect sense. She normally calls me at 7am as she is the first person in each day. I wonder if DSO could be causing posting problems. Every Monday morning the first batch she posts gets stuck. She does not use Collections Management so I may remove it from her DYNAMICS.SET file.

Was this reply helpful? Yes No