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When users log into GP there is this process called DSO that appears in the process monitor. What is this and what does it do?
That makes perfect sense. She normally calls me at 7am as she is the first person in each day. I wonder if DSO could be causing posting problems. Every Monday morning the first batch she posts gets stuck. She does not use Collections Management so I may remove it from her DYNAMICS.SET file.
No, it is a company-wide setting. I think the first user in for the day triggers it to run. The feature can be disabled/configured in Collections Management Setup.
[Profad Support is excellent. Open a case with them if you want more details. I'm probably going to open a case later this week when I have a moment to ask if the process can run as a SQL job ... Your inquiry about this made me think it may be related to an old issue a client had with their GP Crystal Report add-in timing out when they first ran orders in the morning ...]
Is this DSO feature user specific?
The feature can be disabled in Collections Management Setup.
Before disabling it, have the client poke around all the DSO references in the module (for example, from the Collections Main window). It is an important metric for collections that includes graphics, summaries, reports.
Lisa comes through again.
This process has been seen to run for up to 3 minutes. So any posting gets stuck behind it.
Great finding Lisa!
Thanks for posting this.
I know! I know!
The environment as Professional Advantage's awesome Collections Management installed. I think the first user each day triggers the Days Sales Outstanding (DSO) to recalculate.
I'm not aware of anything 'DSO' either, besides a third party related to SAP and/or PeopleSoft......
Hi Richard,
is it just written DSO ? or anything else next to it ?
I've never seen this acronym and would suspect it has something to do with a 3rd-party add-on...
Have you tried to capture the startup process with a DEXSQL trace in Dex.ini ?
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