Hi
The CRM I work with was built on Customer Service Enterprise licensing and I believe the functionality is a bit different to Sales Enterprise.
However, I reached out to this forum before to assist me with exporting information from the CRM to pdf and I was able to sort out the issue with all your help (link : Export to PDF - Dynamics 365 Customer Service Forum Community Forum)
I've come across another issue where the 'Export to PDF' button which was in the menu bar before (image 1) isn't shown in the menu anymore (image 2).
Nothing was changed in the backend except the addition of some new fields to the forms. But I was flagged this change before I published the new fields.
Any ideas?