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ReportHi All,
I am getting an error while posting the GL for Customer Open Invoices as below
"select a mandate that is valid"
Any solution please?
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Hi All,
I am getting an error while posting the GL for Customer Open Invoices as below
"select a mandate that is valid"
Any solution please?
Thank you, kindly mark the answers verified if the solution helped you.
Hello Sumyo,
Have you been able to get this issue resolved?
Would be great if you could let us know whether any other information/help is needed.
Best regards,
Ludwig
Hi Sumyo,
Do you have any updates to share with us? Is your issue resolved Or Do you need any further help from community.
Hi Sumyo,
Is their specific reason to use GL module to create customer open invoice? And why not from AR module.
As far as this error is concern, if this customer is Direct Debit customer then Check on your customer master screen 》 Direct Debit Tab 》 mandate status. Make sure it is not cancelled or expired.
Hello Sumyo,
Can you share additional information about this transaction?
I mean, why do you try posting a customer invoice in a GL journal and how do you plan to generate and print the invoice?
Why don't you use a free text invoice or sales order invoice instead?
Best regards,
Ludwig
Hi,
This happens when the customer method of payment is Direct debit and there is no mandate is selected.
You need to check if this is correct setup of MoP or you can remove the MoP and select other MoP and try.
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