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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Product Receipt and In...
Microsoft Dynamics AX (Archived)

Product Receipt and Invoice Journals are not processing issue.

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Posted on by Community Member

Hi all,

I am currently facing a problem regarding the product receipt and invoice journal of the purchase orders.

Actually, whenever a user tries to post a Product Receipt Journal or Invoice Journal of a purchase order the system starts to process and after a certain period of time it blocks and doesn't respond.

I have noticed that in the number sequence regarding the product Receipt and Invoice Jurnal (Internal product receipt,Product receipt voucher,Internal invoice,Invoice voucher), in the Status List, there are several lines, with the status = Activeand with the action status = Undecided., I have also noticed that there are several different sessions which are always trying to get a serial number from the sequences.

So far we have, Stopped the AOS in order to close the active sessions, cleared all the Active serial numbers from the Status list, manually cleared the number sequences and then Restarted the AOS.

After doing so, it seems to be working for some time but then the  issue starts again.

Is there someone familiar with this issue and could you please tell me what it is suggestable to do in this cases?

Kindest regards,

Blendi

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  • Community Member Profile Picture
    Community Member on at
    RE: Product Receipt and Invoice Journals are not processing issue.

    Hello Ludwig,

    Thanks for providing to me the link and sorry for the delayed answer.

    the scheme helped us understand that the number sequences in the Status List, were always with the Status = Active and with the Action Status = Undecided, meaning that somehow the sequence was having processing problems and not being able to enter in any of the paths described by Aamer in his scheme  (Save, Cancel or Crash Paths log.mohamedaamer.net/.../)  

    We debug the problem and noticed the following deadlock  in the AccountingEvent Table : "Cannot edit a record in Accounting event (AccountingEvent). Event type: None.Deadlock, where one or more users have simultaneously locked the whole table or part of it."  After fixing the deadlock via SQL the problem hasn't occurred to us since.

    Kindest regards.

    Blendi

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Product Receipt and Invoice Journals are not processing issue.

    Hello Blendi,

    Not sure what happened her exactly but the following post might help.

    blog.mohamedaamer.net/.../

    It's for d365fo but things are the same in ax2012.

    Also check if the preallocation parameter makes a difference and helps resolving the issue.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at
    RE: Product Receipt and Invoice Journals are not processing issue.

    Hello Ludwig,

    this is a current problem since it occurred to me since yesterday. It is related to the voucher numbers (please see the image in below).

    pastedimage1566987302347v2.png

    We are currently using the Microsoft Dynamics Ax 2012 R3 version.

    Kindest regards.

    Blendi

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Product Receipt and Invoice Journals are not processing issue.

    Hello Blendi,

    Did you see this problem before or did it just arise recently?

    Is the issue primarily related to your serial numbers or the voucher numbers?

    This is not clear to me.

    Can you also let us know what AX2012 version you operate?

    Many thanks and best regards,

    Ludwig

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