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Hello CS Experts,
I am importing cases with RESOLVED status to Prod.
The records were ala imported. however, the status were all set to Active.
And the resolution date was set to current date or system date.
Is there a way to have the records imported to the system with status set to Resolved and the resolution date would be equal to old date or original date?
Please help.
Brgds,
Jolas365
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