Create an Incedent in Dynamics using REST API

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Posted on by Olaf Anywhere365

I'm using Nodered to automate flows. During this I try to create an incedent in Dynmaics.

Unfortunately I'm not able to create an incedent
Iuse the following:

msg.payload = {
"title": "Testcase from Chat",
"customerid_account@odata.bind": "/accounts(xxxxxxxxxxxxxxxxxxxxxxxxxxx)",
"primarycontactid@odata.bind": "/contacts(yyyyyyyyyyyyyyyyyyyyyyyyyy)",
"entitlementid@odata.bind": "/entitlements(zzzzzzzzzzzzzzzzzzzzzzzzzz)",
}

msg.url = global.get("dynurl")+"/api/data/v9.2/incidents"

msg.method = "POST"

Does somebody can tell me which fields I have to send to create a new incedent?

And do you have to use an account to create a incedent, or would a contact be enough?

So it would be great to have a list of fields I have to send so that Dynamics will open a new incedent:

Thanks so much for your help

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Guido Preite 54,086 Moderator on at

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use my tool Dataverse REST Builder to build and test the request, after you can export to Postman to get the raw http payload to send (if you are not confident to extract from the syntaxes inside the tool)

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