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Service | Customer Service, Contact Center, Fie...
Answered

Can't see business process flow in a custom entity form

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Posted on by 75

Hi Everyone! i'm getting started with Dynamic 365, and I want to create a Business process flow in a enrity that i created recently.
The issue is that, i can't see the stages in the form, the BPF is activated but i dont know whic is the problem.
Attach some screenshots.

Thanks in advance.

0243.png7041.png

pastedimage1577998145717v5.png

  • Suggested answer
    Matias Garcia Profile Picture
    Matias Garcia 75 on at
    RE: Can't see business process flow in a custom entity form

    Thank you! It's working right now.

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,331 on at
    RE: Can't see business process flow in a custom entity form

    Hi partner,

    Since you are using Customer Service Hub, you should add your Business Process Flow into this app.

    Go to Advanced Settings->My apps->Customer Service Hub->Open in app designer.

    pastedimage1578013434586v1.png

    pastedimage1578013467323v2.png

    Click on "Business Process Flow" and select the Business Process Flow you created to add it to Customer Service Hub.

    pastedimage1578013544606v3.png

    Save and publish.

    pastedimage1578013584596v4.png

    Hope it helps.

    Best Regards,

    Leo

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