web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can't see business...
Service | Customer Service, Contact Center, Fie...
Answered

Can't see business process flow in a custom entity form

(0) ShareShare
ReportReport
Posted on by Matias Garcia 75

Hi Everyone! i'm getting started with Dynamic 365, and I want to create a Business process flow in a enrity that i created recently.
The issue is that, i can't see the stages in the form, the BPF is activated but i dont know whic is the problem.
Attach some screenshots.

Thanks in advance.

0243.png7041.png

pastedimage1577998145717v5.png

I have the same question (0)
  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    Since you are using Customer Service Hub, you should add your Business Process Flow into this app.

    Go to Advanced Settings->My apps->Customer Service Hub->Open in app designer.

    pastedimage1578013434586v1.png

    pastedimage1578013467323v2.png

    Click on "Business Process Flow" and select the Business Process Flow you created to add it to Customer Service Hub.

    pastedimage1578013544606v3.png

    Save and publish.

    pastedimage1578013584596v4.png

    Hope it helps.

    Best Regards,

    Leo

  • Suggested answer
    Matias Garcia Profile Picture
    Matias Garcia 75 on at

    Thank you! It's working right now.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 23 Super User 2026 Season 1

#3
Encore Business Solutions Profile Picture

Encore Business Sol... 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans