Can't see business process flow in a custom entity form

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Posted on by Matias Garcia

Hi Everyone! i'm getting started with Dynamic 365, and I want to create a Business process flow in a enrity that i created recently.
The issue is that, i can't see the stages in the form, the BPF is activated but i dont know whic is the problem.
Attach some screenshots.

Thanks in advance.

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Matias Garcia 75 on at

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RE: Can't see business process flow in a custom entity form

Thank you! It's working right now.
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LeoAlt 16,331 on at

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RE: Can't see business process flow in a custom entity form

Hi partner,

Since you are using Customer Service Hub, you should add your Business Process Flow into this app.

Go to Advanced Settings->My apps->Customer Service Hub->Open in app designer.

Click on "Business Process Flow" and select the Business Process Flow you created to add it to Customer Service Hub.

Save and publish.

Hope it helps.

Best Regards,

Leo