Hi:
A GP client reported an issue earlier this morning where a cash receipt would not appear for deposit in Bank Deposit Entry.
Neither Analytical Accounting nor Payment Document Management is in place nor are there any customizations. The receipt was posted in A/R, and both the Posting Date and Document Date is 06/23/2021. The June 2021 Fiscal Period is open.
We did not want to run Check Links on CM Transactions for fear of potentially causing other issues.
The cash receipt was not voided. But, I advised the client to void this cash receipt and re-enter and re-post it.
Lo and behold, the new cash receipt did appear for deposit.
What sort of "glitch" could have caused the original receipt not to appear in Bank Deposit Entry, short of perhaps someone using the "Clear Unused Receipts" feature? (I don't think that the client has even been shown this feature.)
Thanks!
John