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Cash Receipt Not Appearing for Deposit

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Posted on by john.ellis 3,480

Hi:

A GP client reported an issue earlier this morning where a cash receipt would not appear for deposit in Bank Deposit Entry.  

Neither Analytical Accounting nor Payment Document Management is in place nor are there any customizations.  The receipt was posted in A/R, and both the Posting Date and Document Date is 06/23/2021.  The June 2021 Fiscal Period is open.  

We did not want to run Check Links on CM Transactions for fear of potentially causing other issues.

The cash receipt was not voided.  But, I advised the client to void this cash receipt and re-enter and re-post it.

Lo and behold, the new cash receipt did appear for deposit.

What sort of "glitch" could have caused the original receipt not to appear in Bank Deposit Entry, short of perhaps someone using the "Clear Unused Receipts" feature?  (I don't think that the client has even been shown this feature.)

Thanks!

John

Categories:
Financial Management
  • HarrisSeeds Profile Picture
    HarrisSeeds 90 on at
    RE: Cash Receipt Not Appearing for Deposit

    Good morning,

    I am currently having the same issue with my company's cash receipts.

    What is the best remedy for them to reappear in the Bank Deposit for posting?  After I post the cash receipts, the audit trails are being entered into the FINANCIAL POSTING JOURNALS when they shouldnt be...

    pastedimage1657017719833v1.png

  • Verified answer
    Hokuminaria Profile Picture
    Hokuminaria 2,950 on at
    RE: Cash Receipt Not Appearing for Deposit

    Hello John,

    Without know what happened during the process, it will be hard to tell you exactly what happened. However, i have a few ideas i can provided.

    1. I would first check to see if the Option is the Company Setup is marked to Automatically Deposit Cash Receipts is marked.

      Administration >> Setup >> Company >> Company >> Options

      1. In the scroll window, scroll to the bottom. is the Auto Deposit Cash Receipts Marked?
        1. If yes, then my assumption is it was deposited already.
    2. The next thing would be a posting interruption during the posting process. 
      1. I don't have any way to substantially tell this is the cause.
    3. The other option would be Clear Unused Receipts.

    One thing you can do is use the attached All RM script. You can modifiy the select statement below to reflect the Cash Receipt and see if you see any thing in the tables for it.

    select * From cm20300 where RCPTNMBR = 'Cash Receipt Number here'

    I hope this helps!

    Thank you!

    Brandon Jarrett | Microsoft Support Engineer

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