Hi All
Seems we have a very strange error that has popped up on our D365 F&O.... ver18 setup.
One of the financial team members was capturing a Pro-forma invoice against a project. The system seems to have processed this as a final invoice, but it's not reflecting on the customers balance, however, I'm finding the proforma in the Customer invoice turnover report by account as well as it's on the project invoices:
It seems to have added a Pro-forma invoice and duplicated it on the customer turnover report. I'm not sure how the proforma got into the system, and I have no idea how to remove the transaction as it does not have a posted voucher, but contains details.
does anyone know how to remove these kinds of Transactions in the invoice proposal. On top of this, there are no open proforma invoices on the project as shown below :
the actual invoice journals within the project show no reflection of a proforma invoice.
this is a problem as the reports do not balance and I can not find a way to remove this entry from D365 F&O
