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Button/Javascript for changing queue

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Posted on by Thorsortevik

Hello,

We have a small customer service group who changes between queues in the queue times views. In the unified interface, the default path when pressing the "Queue items" button is routing the user to it's own personal queue. Which is fine.

The issue is, we have a other queue in which the customer service agent needs to go to quite often. They could use the dropdown menu to change the queue, but it would be easier with a button on the ribbon.

I tried to look through the documentation, however I am not skilled enough to write a javascript for this. Does anybody have a similar issue? How did you solve it?

Basically, I would like to have a button called "Servicedesk", and pressing this would change the queue to show "All items" in a specific queue.

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LeoAlt 16,331 Moderator on at

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Hi partner,

Do you mean you want to add a button on the queue entity list page and when you click on this, D365 will change to another special view?

If so, actually you should only add a new button on Queue Item list and when clicking on it, let the page direct to the URL for your special queue.

Each view has its own URL, you could get the URL you need first, and then use it in you JS code.

For example, when I show All Items in Support Queue, the URL is:https://OrgURL.crm.dynamics.com/main.aspx?appid=1102ae85-4d94-ea11-a811-000d3a192986&pagetype=entitylist&etn=queueitem&viewid=2d8d408d-c255-4587-9e34-596d496e6738&viewType=1039

So after get this you should add a ribbon in ribbon workbench.

Here's the code.

function directQueue() { var pageInput = { pageType: "entitylist", entityName: "queue", viewId: "2d8d408d-c255-4587-9e34-596d496e6738", }; var navigationOptions = { target: 1 }; Xrm.Navigation.navigateTo(pageInput, navigationOptions).then( function success() { // Run code on success }, function error() { // Handle errors }); }

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/xrm-navigation/navigateto

Best Regards,

Leo

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Thorsortevik 15 on at

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Hello,

Thank you. Many good pointers here.

My intent is not to change the view, but only the queue. Does the combination of "View" and "Queue" have it's on URL? Because the URL does not change when I change queues in the queue item list view.

For instance, I am handling 2 queues.

My personal queue: Thor

The servicedesk queue: Servicedesk

When I press home, I get directed to "All items" in my personal queue. I want to click the button to change only the queue. So it changes to "All items" in "Servicedesk".

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Pankaj Gogoi 3,177 on at

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As suggested by Leo, on click of the button you can change the view id and provide the entity name as Queue instead of QueueItem

yourorgname.crm.dynamics.com/main.aspx?appid=78e1a6df1-75be-ea11-a812-000d3a3e1799&forceUCI=1&pagetype=entitylist&etn=queue&viewid=8c415551-a9c2-ea11-a812-000d3a3e1af1&viewType=1039

You should create new view and filter it by ServiceDesk Queue and provide this view id in the url. You can modify the sub area Queue url using the App Designer to load the QueueItem entity instead of Queue.

Hope this helps.

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