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Customer experience | Sales, Customer Insights,...
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Why is Outlook Not Searching New Emails?

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If your Outlook email search is not working, there are a few things you can try to resolve the issue:

  1. Restart Outlook: Close Outlook and then reopen it. Sometimes a simple restart can fix the issue.

  2. Rebuild the Search Index: In Outlook, go to File > Options > Search. Click on the "Indexing Options" button and then click on "Advanced." In the "Advanced Options" window, click on the "Rebuild" button to rebuild the search index.

  3. Check your Search settings: In Outlook, go to File > Options > Search. Make sure that the "Include results only from" option is set to "Current folder" or "All folders." Also, make sure that the "Minimum number of characters to search" option is not set too high.

  4. Check your Outlook version: Make sure that you are using the latest version of Outlook. If not, update your Outlook to the latest version and see if the issue is resolved.

  5. Repair your Outlook installation: In Windows, go to Control Panel > Programs and Features. Find Microsoft Office in the list of programs and right-click on it. Select "Change" and then select "Repair" to repair your Outlook installation.

If none of these solutions work, you may want to consider contacting Microsoft support for further assistance.

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