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MR Designer cannot find server when run on server

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Posted on by 75,730

I just completed a fresh MR CU 16 installation and when I go to fire up Designer I get the ever popular message "cannot find server" I am running designer on the server so it cannot be a firewall issue. When I check the event this is what I see. Any clue how to correct this?

Log Name:      Application
Source:        Management Reporter Report Designer
Date:          4/26/2020 12:36:27 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GP2020
Description:
    SOAP security negotiation with 'gp2020.4712/FontStyleService.svc' for target 'gp2020:4712/FontStyleService.svc' failed. See inner exception for more details.
    Machine: GP2020
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Management Reporter Report Designer" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-26T16:36:27.955120300Z" />
    <EventRecordID>19643</EventRecordID>
    <Channel>Application</Channel>
    <Computer>GP2020</Computer>
    <Security />
  </System>
  <EventData>
    <Data>    SOAP security negotiation with 'gp2020:4712/FontStyleService.svc' for target 'gp2020:4712/FontStyleService.svc' failed. See inner exception for more details.
    Machine: GP2020</Data>
  </EventData>
</Event>

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  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,002 Super User on at
    RE: MR Designer cannot find server when run on server

    Thank you Richard for the details..

    I haven't come across a lot of W2019 & SQL 2019 setups yet.. so can't speak for possible problems on that. I recently had to complete a customer upgrade on W2019 & SQL 2019, but I wasn't doing the MR part and don't know if they ran into any issues..

    PS: I'm going to setup a W2019&SQL2019 VM on Azure and try to setup MR2012 CU16 on there.. 

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: MR Designer cannot find server when run on server

    Beat, this was just another installation like I have done hundreds of times before. This may have been my first installation of MR on a W2019 server with SQL 2019. Microsoft always seems to find new monkey wrenches into everything.

  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,002 Super User on at
    RE: MR Designer cannot find server when run on server

    Hi Richard,

    I always install MR with a domain user for the server side services setup.. and never had to use the 'setspn' command to make it work.. did you miss some steps from the requirements ? Was this a brand new setup with no pre-existing MR databases ? who's the owner of the MR database on the server side ? kind of weird what you had run into...

  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: MR Designer cannot find server when run on server

    It was resolution 9 in this KB. I had never heard of Server Principal Names until yesterday.

    support.microsoft.com/.../error-message-when-you-start-microsoft-management-reporter-2012-can-t

  • Suggested answer
    RE: MR Designer cannot find server when run on server

    Did you enable the port 4712 while installation, if not than disable firewall and try again

    Also check domain server time and date , difference must not be more than 4 minutes

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