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Finance | Project Operations, Human Resources, ...
Answered

MR Designer cannot find server when run on server

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Posted on by 75,848 Moderator

I just completed a fresh MR CU 16 installation and when I go to fire up Designer I get the ever popular message "cannot find server" I am running designer on the server so it cannot be a firewall issue. When I check the event this is what I see. Any clue how to correct this?

Log Name:      Application
Source:        Management Reporter Report Designer
Date:          4/26/2020 12:36:27 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GP2020
Description:
    SOAP security negotiation with 'gp2020.4712/FontStyleService.svc' for target 'gp2020:4712/FontStyleService.svc' failed. See inner exception for more details.
    Machine: GP2020
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Management Reporter Report Designer" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-26T16:36:27.955120300Z" />
    <EventRecordID>19643</EventRecordID>
    <Channel>Application</Channel>
    <Computer>GP2020</Computer>
    <Security />
  </System>
  <EventData>
    <Data>    SOAP security negotiation with 'gp2020:4712/FontStyleService.svc' for target 'gp2020:4712/FontStyleService.svc' failed. See inner exception for more details.
    Machine: GP2020</Data>
  </EventData>
</Event>

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  • Suggested answer
    supgpconsultant20 Profile Picture
    5 on at

    Did you enable the port 4712 while installation, if not than disable firewall and try again

    Also check domain server time and date , difference must not be more than 4 minutes

  • Verified answer
    Richard Wheeler Profile Picture
    75,848 Moderator on at

    It was resolution 9 in this KB. I had never heard of Server Principal Names until yesterday.

    support.microsoft.com/.../error-message-when-you-start-microsoft-management-reporter-2012-can-t

  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Hi Richard,

    I always install MR with a domain user for the server side services setup.. and never had to use the 'setspn' command to make it work.. did you miss some steps from the requirements ? Was this a brand new setup with no pre-existing MR databases ? who's the owner of the MR database on the server side ? kind of weird what you had run into...

  • Richard Wheeler Profile Picture
    75,848 Moderator on at

    Beat, this was just another installation like I have done hundreds of times before. This may have been my first installation of MR on a W2019 server with SQL 2019. Microsoft always seems to find new monkey wrenches into everything.

  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Thank you Richard for the details..

    I haven't come across a lot of W2019 & SQL 2019 setups yet.. so can't speak for possible problems on that. I recently had to complete a customer upgrade on W2019 & SQL 2019, but I wasn't doing the MR part and don't know if they ran into any issues..

    PS: I'm going to setup a W2019&SQL2019 VM on Azure and try to setup MR2012 CU16 on there.. 

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