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Hi all
Can someone share some guidance, if it is possible to use the OOTB subscription center to handle more than one email per contact if the contacts was using the same email address?
Thanks
Hi Sol007,
Subscription lists are managed at the contact level. If multiple contacts share the same email address, only the specific contact who opted out will stop receiving communications. Other contacts using the same email address will continue to receive communications. If you require opt-outs to be processed at the email level, you will need to create custom processes.
https://learn.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center
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