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8Hello!
I have created a journey in customer insights journeys and am using a segment from customer insights data. Inside the journey, I send an email and have a condition that validates if the email was opened.
The journey has run before, making the proper validations, but since yesterday it has stopped the validations and sends all customers to the "No" branch.
Upon investigation, it became evident that the records created for the interactions (total emails opened and unique opening) lacked certain customer profile information.
Journeys that ran before yesterday had at least the email filled in, allowing for proper validation of the condition.
The issue lies in identifying the cause of the issue with the newly created records.
I have made the following tests with the same outcome:
- create a new journey with a new segment from customer insights data
- I the journey I've assured that I had customer profiles with and without a related contact in the customer insights journeys
- create a new journey with a new segment using contacts
- removed the validation step from the journey (just send the email)
- run the solution health hub
I would be very grateful if anyone has any insight into this.
Thank you!
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