Skip to main content

Notifications

Customer Service forum
Unanswered

Receiving SMS

Posted on by
Hello!
I have done with the configuration of Omnichannel for Customer Service SMS Channel through Azure Communication Services with the Toll Free number and able to send outbound messages through Power Automate Flow but I'm facing issue when receiving messages, as I am not able receive the notification when customer sends messages to the same number from which I have sended the message. Can anyone help me with the issue?
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Receiving SMS
    Hi,
     
    According to the official documentation.
    Use trial phone numbers in the voice channel | Microsoft Learn
    The toll-free number is a U.S. number, and you can only call this number from within the United States.
     
    Therefore, are your customers sending you messages from within the United States?
     
    Best Regards,
    Dengliang Li
     
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Give Back to the Community this Month

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,807 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,135 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans