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Microsoft Dynamics AX (Archived)

SEPA payments are not saved in the file location

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Posted on by 12

Hello all,

we have a very strange problem:
yesterday we found out, that the sepa payments were not saved in the file location any more. It worked always for a long time now and we didn't change anything in the SEPA payment, nor was there any customization/release on that day.

While analyzing the problem, we have seen that the SEPA batch job disappeared for some reason, which I cannot explain.

We have set up a new batch job for SEPA, compeletely the same as before and as it is described in the setup documentation.

And we checked the whole setup, incl.outbound ports and location of outbound folder. 

But the payments still won't be saved in the file location: when generating payments there comes standard Infolog message "Payment has been generated"; the batch job works without error(at least on the surface), but the payment is still not saved in the folder.

I have tested also with testsystem with the same setup&same folder-->the payment will be stored in this folder.

Do you have probably any idea,why it doesn't work in productive system?

We have AX2012 R3.

Thank you!

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi,

    Is is possible that somebody changed something in the file location or structure (move folders, change security rights, etc.)

    What kind of file location do you use?

    I would expect that this is a customized one.

    Do you have a system admin guy or developer who can possibly debug what happened?

    Best regards,

    Ludwig

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