Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Customer Journey Splitter

Posted on by 202

I want to be able to Channel our Journey based upon what people click. 

Does a splitter help with that? 

  • Beate Sommer Profile Picture
    Beate Sommer 30 on at
    RE: Customer Journey Splitter

    Yes, we have already investigated this solution, but unfortunately I do not have the "Preferences" option on home.dynamics.com

    The only options I have are the following:

    - changeTheme

    - set Language and Time Zone

    - change Password

    - update my contact preferences

  • Suggested answer
    makova Profile Picture
    makova 310 on at
    RE: Customer Journey Splitter

    Hi Lori,

    A trigger is a tile that branches the journey based on contact's interactions 

    You can find more guidance here: 

    Hope this helps

    Martin Kovac, Microsoft Dynamics 365 Marketing

    Please don't forget!: If you have gotten the answer to your question - please mark your question as answered.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans