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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Issue when Print view-...
Finance | Project Operations, Human Resources, ...
Unanswered

Issue when Print view->Use print management in Invoice journal.

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Posted on by JustZM 962

Hi All

I have two same version FO systems with same package. And, In "Print management setup" page, they have same setup for  Customer invoice.

pastedimage1657837031630v1.png

When I print Invoice journal with View -> Copy and Original, the same layout came out. However, when I print with Use print management, they came out different layout. In above screenshot, left side environment print FO default invoice layout. Right side environment print correct layout(customized version).

Does anyone know how to fix this issue? 

Best Regards,

JustZM

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,349 Super User 2025 Season 2 on at
    RE: Issue when Print view->Use print management in Invoice journal.

    Hi JustZM,

    Can you check if both environments do have the same version of your customizations for the invoice report installed? What type of environments are you using for both?

  • JustZM Profile Picture
    JustZM 962 on at
    RE: Issue when Print view->Use print management in Invoice journal.

    Hi Andre

    yes, they have the same version of your customizations for the invoice report installed.

    left side environment is Prod. right side environment is UAT.

    Best Regards,

    JustZM

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,349 Super User 2025 Season 2 on at
    RE: Issue when Print view->Use print management in Invoice journal.

    Hi JustZM,

    I'm not able to check for any differences. You can create a support ticket for Microsoft. They would probably be able to check what might be the missing part or what is the difference between your production and UAT environment.

  • Hetal Gore Profile Picture
    Hetal Gore 100 on at
    Issue when Print view->Use print management in Invoice journal.
    Hi JustZM, 
     
    I am experiencing the same issue. Did you get a fix for this issue?
     
    Please kindly advise. 
     
    Kind Regards,
     
    Hetal 

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