Microsoft Advance Support

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Posted on by CU23052011-0

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Hi All,

I am hopping to hear from feedback regarding Microsoft Advance Support. We have been using the support that comes with Dynamics CRM Online but found issues take longer to escalate to a technical lead and lots of following up from our part rather than from Microsoft. - So far not a good experience. Have anyone tried Microsoft Advance Support? Was the experience any better?

Thank You