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Customer experience | Sales, Customer Insights,...
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How to debug Email Engagement from Sales Insights?

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In my dev environment the Sales Insights feature with Mail Engagement works and I can create sequences with automatic actions if the email was open and read or not.   However in my production environment the Email engagement functions are grayed out

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The configuration is as expected and as it works in dev environment I don't understand why it doesn't work in production.  How can I debug the issue? is there any log around?

  • JU-22040758-0 Profile Picture
    JU-22040758-0 20 on at
    RE: How to debug Email Engagement from Sales Insights?

    Hi Adrian, we allready have configurated email engagement before. But, the problem continues.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,014 Super User 2024 Season 2 on at
    RE: How to debug Email Engagement from Sales Insights?

    Hi andresmmujica,

    You need to configure email engagement before you can use it.

  • JU-22040758-0 Profile Picture
    JU-22040758-0 20 on at
    RE: How to debug Email Engagement from Sales Insights?

    I have the same problem, Could you solve it?... Let me know.

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