Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Sales forum / How to debug Email Eng...
Sales forum
Suggested answer

How to debug Email Engagement from Sales Insights?

Posted on by 10

In my dev environment the Sales Insights feature with Mail Engagement works and I can create sequences with automatic actions if the email was open and read or not.   However in my production environment the Email engagement functions are grayed out

pastedimage1682052331967v1.png

The configuration is as expected and as it works in dev environment I don't understand why it doesn't work in production.  How can I debug the issue? is there any log around?

Categories:
  • JU-22040758-0 Profile Picture
    JU-22040758-0 20 on at
    RE: How to debug Email Engagement from Sales Insights?

    Hi Adrian, we allready have configurated email engagement before. But, the problem continues.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: How to debug Email Engagement from Sales Insights?

    Hi andresmmujica,

    You need to configure email engagement before you can use it.

  • JU-22040758-0 Profile Picture
    JU-22040758-0 20 on at
    RE: How to debug Email Engagement from Sales Insights?

    I have the same problem, Could you solve it?... Let me know.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,339 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,177 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans