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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / MB-230 Prepare for exam
Service | Customer Service, Contact Center, Fie...
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MB-230 Prepare for exam

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Posted on by Madhu Menon 108
Hello Team,
 
I am preparing for MB-230. The prepare for exam or self-pace learning path has outdated materials.
It does not sync with the current Dynamics 365 Customer Service.
 
Should I continue that path. Or search for other materials, as their are not relevant anymore?
Any suggestion or tips are appreciated.
 
Thanks,
Madhu
Categories:
Dynamics 365 Customer Service
I have the same question (0)
  • Ramesh Kumar Profile Picture
    Ramesh Kumar 7,547 Super User 2026 Season 1 on at
    Hi Madhu - I would suggest going topics/skills your going to get in exam and using documentation to learn. Documentation pages are updated regularly. Also feel free to leave feedback after exam it will help others.
     
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
     
     
  • Madhu Menon Profile Picture
    Madhu Menon 108 on at
    Hi Ramesh,
     
    The link I have provided above is the same Learning path (Get trained) that is provided in the study guide for mb-230.
     
    The learning path refers to Ominichannel and several menu items or pages that do not exists within the new Dynamics 365 Customer Service anymore.
     
    Thank you for your reply.
     
    Best Regards,
    Madhu
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Hey!
     
    I definitively like, besides the link from MS, the information that Neil Parkhurst offers on his blog:
     
    Regards,

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