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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Cannot delete marketin...
Customer Insights - Journeys forum

Cannot delete marketing emails

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Posted on by Mouda 152

Hello

We have a marketing email that whenever we try to deactivate we get the error below. Any ideas why?

The email is part of a customer journey that has been deactivated. Thanks in advance.

Exception 'InvalidPluginExecutionException' occured: Failed to publish Email entity., CorrelationId: b7c371f2-214e-4e00-ba4f-93321548d5a1

Error code: 0x80040265Session Id: 8a51a02a-63f1-4e53-ac5f-f1cd96b786e6Activity Id: 7bbdf0e0-3158-41ad-9f55-cd096f88ef2aTime: Wed Nov 28 2018 08:38:26 GMT-0500 (Eastern Standard Time)OK

Categories:
Customer Journey Design
  • Suggested answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Cannot delete marketing emails

    Hi All,

    After confirmation with D365 Dev Team. This is known issue. Bug 1326884:  Cannot stop live emails

    The bug fix for this will be deployed with the December release of the services.

    Until the rollout is complete point as a mitigation, please let the customer know that live-edit of the email can be done. So if user wants to edit the email after stopping it, this use case can be achieved without stopping the email.

    Please know that email can be edited without stopping the email.

    For you reference.

    Regards

    Johnny

  • Darren Bayley Profile Picture
    Darren Bayley 335 on at
    RE: Cannot delete marketing emails

    Me too

  • Jevgeny Fedorovich Profile Picture
    Jevgeny Fedorovich on at
    RE: Cannot delete marketing emails

    Hello,

    We have the same issue, and no idea how to stop this test Marketing Email.

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