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I should be able to automatically track all emails from the shared mailbox to Dynamics

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Posted on by Iliass

Hello everyone,

New to Dynamics 365 and I've got a question with regards to routing and queues.

My questions are:

How do mailbox aliases align with queues?
For example one of my mailboxes has 4 or 5 different versions depending on the country (e.g. com.grand@, com.big, ...)

What are the possibilities here with regards to routing incoming mails to the correct queues etcetera?

Thank you

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