Chat Messages invisible when Teams calls the Hololens 2?

(1) Share

Report

Posted on by Raidenn

When I use Teams to call Remote Assist on the Hololens 2, intermittently, the Chat messages and sending files is broken on the Hololens 2 (see screenshot where the messages did not transmit)

However, as soon as the Hololens 2 calls the same person back, the messages start working again!

Is this a known bug that I could track the progress of, or has anyone else experienced this issue?

All responses (2)

Answers (1)

Suggested answer

Raidenn 35 on at

Like (2)

Report

RE: Chat Messages invisible when Teams calls the Hololens 2?

Hi Nathan, thanks for your answer.

You're correct, after updating RA to latest version, the bug is no longer present. Thanks!
Verified answer

Nathan Yu on at

Like (2)

Report

RE: Chat Messages invisible when Teams calls the Hololens 2?

Hi Raidenn, thanks for reaching out! We should have a fix for this bug that went out on 8/9 (R3.05). Can you update your version of RA and see if that resolves your issue? If you are still hitting this please let us know and we can walk through how to collect logs to investigate further.