Trigger Plugin on Resolve incident

(0) Share

Report

Posted on by Antonio Lamanna

165

Hi, in D365 I'm trying to write a plugin that do somethings when I close the incident (that is when the statecode change from 0 = Active to 1 = Resolved). I read in this post [https://community.dynamics.com/365/customerservice/f/763/t/304048] that D365 no longer supports the registration of the plugin on the Close message of the incident, so I'm using SetStateDynamicEntity.

This is the configuration:
Message: SetStateDynamicEntity
Primary Entity: incident
Secondary Entity: none
Stage of Execution: PostOperation
Execution Mode: Synchronus

The code:

// . . .
if (context.InputParameters.Contains("EntityMoniker"))
{
    EntityReference incidentRef = (EntityReference)context.InputParameters["EntityMoniker"];

    var incident = service.Retrieve(incidentRef.LogicalName, incidentRef.Id, new ColumnSet(true));

    var state = new OptionSetValue(((OptionSetValue)context.InputParameters["State"]).Value);
    
    if (state.Value == 1)
    {    // do somethings . . .   }
}
// . . .

The Plugin not trigger when I close incident, but run when I reactivate the incident.
I tryed also whit trigger plugin on Create of incidentresolution...

Thank you!

Categories:

Other

All responses (4)

Answers (0)

Antonio Lamanna 165 on at

Like (0)

Report

RE: Trigger Plugin on Resolve incident

Thank you but this way not works. When I resolve I'll post here the solution!
Suggested answer

Kalpavruksh D365 CoE 2,545 on at

Like (0)

Report

RE: Trigger Plugin on Resolve incident

Do not profile the plugin for close action. Try to throw an exception and see what happens or else add tracing and check plugin trace log by enabling it for all plugins through system settings.

If found useful, please mark this answer as verified.
Antonio Lamanna 165 on at

Like (0)

Report

RE: Trigger Plugin on Resolve incident

Hi, thank you for your answer but the plugin not trigg.

I tried to profile this Step from Plugin Registration Tool but instead of alert I see a form notification

before this I could debug, now I can't.

Così
Suggested answer

Kalpavruksh D365 CoE 2,545 on at

Like (1)

Report

RE: Trigger Plugin on Resolve incident

Hi Antonio,

Please register plugin on Close message.

The context will return the following:    if (context.MessageName == "Close")
            {
                Entity incRes = context.InputParameters["IncidentResolution"] as Entity;
                fsTicketID = ((EntityReference)incRes.Attributes["incidentid"]).Id; }

Please mark this answer as verified, if it has helped you.

Community site session details

Trigger Plugin on Resolve incident

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Forum Structure Changes Coming on 11/8!

Dynamics 365 Community Platform update – Oct 28

Leaderboard

Featured topics

Product updates

Community site session details

Trigger Plugin on Resolve incident

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Forum Structure Changes Coming on 11/8!

Dynamics 365 Community Platform update – Oct 28

Subscribe to this forum!

Select categories

Leaderboard

Featured topics

Product updates