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Hello,
We received a payment and applied it. Both the payment and the invoices it was applied to moved to history as they should have.
Months later, check links was run, and the invoices moved back to open, the payment is still in history.
When we run the Aged Trial Balance it shows the payment as being applied.
How do we move the invoices back into history without running code or an SQL?
Thank you,
Teddie
Hi,
As you said the transactions were correct but then after check links was run, the transactions status changed. For this reason, I recommend you create a support case to have the data for these transactions looked at in more detail.
Thank you,
Margi Jandro
Microsoft Support Engineer
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