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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Err: The Item does not...
Microsoft Dynamics NAV (Archived)
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Err: The Item does not exist. Identification fields and value : No.='60060'

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Posted on by ryanvillarosa 85

Hi,

Need help. I am new in MS Dynamics NAV.

When I am using LS POS at sales, when I select an item, the error will display

"The Item does not exist. Identification fields and value: No.='60060'

The selected item actually present on our Retails Items as well as in the Items master data.

Is there another property to check/add in our Item master data? Please help.

Thank you.

Ryan Villarosa

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Ryan,

    Is the Item 'Service Item'?

  • ryanvillarosa Profile Picture
    ryanvillarosa 85 on at

    It is under Retail Items. where I can find in item master data if it is tagged as "service Item"? We are using MS Dynamics NAV 2013.

    Thank you.

  • Community Member Profile Picture
    Community Member on at

    Ryan,

    We may need more information to understand the issue.

    Service Item tag can be found in "General Fast tab" of Item Card

  • ryanvillarosa Profile Picture
    ryanvillarosa 85 on at

    Hi Jiju,

    As I've verified in Item card in General tab, the item is not tagged as "Service".  Since all items have been uploaded in NAV including that item. All items working alright except for that 1 item.

    I compared all the properties of the "OK" item to the "NOT OK" item. All properties are the same, i guess there's some missing property that I need to set.

  • Verified answer
    ryanvillarosa Profile Picture
    ryanvillarosa 85 on at

    Got the solution.

    Verify in Infocode > Infocode Assignment.

    Items should not be listed here if it is Active.

  • ManishS Profile Picture
    ManishS 86 on at

    Any customisation related to POS sales have been done ?

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