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Customer experience | Sales, Customer Insights,...
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90 Day No Contact View

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Posted on by 20

I would like to create a view where there hasn't been a completed phone call or appointment in 90 for a specific set of clients. I have the client view but now need to find who hasn't been contacted in the last 90 days and be able to work off that list. 

Thanks for your help. 

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  • Suggested answer
    Carlo Velasco Profile Picture
    787 on at
    RE: 90 Day No Contact View

    Hi

    Unfortunately there is no OOB way to achieve this.

    The only way is to create a view through fetch Xml query.

     This is the query to achieve what you need.

    <fetch distinct="true" >
    <entity name="contact" >
    <attribute name="fullname" />
    <link-entity name="activitypointer" from="regardingobjectid" to="contactid" alias="ab" link-type="outer" >
    <attribute name="regardingobjectid" />
    <filter type="and" >
    <condition attribute="createdon" operator="last-x-days" value="90"/>
    </filter>
    </link-entity>
    <filter type="and" >
    <condition entityname="ab" attribute="regardingobjectid" operator="null" />
    </filter>
    </entity>
    </fetch>

    To create a view based on a fetchxml query you can use this XRMtoolbox plugin.

    http://fxb.xrmtoolbox.com/

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