web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Using Requrement Group...
Service | Customer Service, Contact Center, Fie...
Unanswered

Using Requrement Groups with more than one Work Order Incident

(0) ShareShare
ReportReport
Posted on by moko33 1,788

per business requirement we're having usually more than one Work Order Incident per Work Order. What is the best way to still use Requirement Groups and Group Templates for those Work Orders?

As of now the system does not allow that OOB.

I have the same question (0)
  • JCo Profile Picture
    JCo 305 on at

    As you suggest, this is not possible out of the box, today.

    Consider raising an idea on Field Service for this so that the Field Service team can assess how common this need is and how much to prioritize this possibility: experience.dynamics.com/ideas

    Please share details of your scenarios for this requirement as context for how this functionality should work.

    As we were building out the functionality for Requirement Group uptake on a Work Order, we had a hard time envisioning the way scheduling would work for if there were many independent RGs on a single WO. We also didn't think it was likely to be a very common ask, so we scoped it for a single RG per WO.

    When you raise this idea, if the need is for multiple WOIs but not multiple RGs, please be sure to share that. That would be slightly less complex, though we would still need to think it through.

    If the need is for multiple RGs on a WO, please be sure to highlight that. That's a very complex request and we would really want to understand the scenarios.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 25 Most Valuable Professional

#3
11manish Profile Picture

11manish 17 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans