Dynamics Community Forum Thread Details

Hi.

We have received an error message while posting a cash receipt journal

If requesting support, please provide the following details to help troubleshooting:

Error message:
Document No. CA0000172 is out of balance by 961.58. Please check that Posting Date, Document Type, Document No. and Amount are correct for each line.

Inside the deposit, we have refund a customer, under Document Type, I have chosen Refund, and I have entered the amount in positive, the rest of the deposit from customers, under Document Type, I have chosen Payment, I have 5 customer that have paid their invoice and one customer we have refund and all on credit card (payment & refund) this use to work before the update from Microsoft. Can someone help?

Internal session ID:
a4c38d92-fb2b-4d35-84c5-275a5321f2df

Application Insights session ID:
ee0b1318-7d25-48fa-82fc-3748836ffc55

Client activity id:
1445e32d-e32a-4e03-9eb6-f5c730d80089

Time stamp on error:
2024-05-22T19:22:26.8538401Z

User telemetry id:
3ec9988a-58e0-433c-aa74-dafb6e1e74e5

AL call stack:
ErrorMessagesRecommendationExt(PageExtension 7900)./Description - OnDrillDown/(Trigger) line 10 - Error Messages with Recommendations by Microsoft

Custom dimensions:
[{/Item1/:/ErrorCallStack/,/Item2/:////Gen. Jnl.-Post Batch///(CodeUnit 13).CheckBalance line 9 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).ProcessBalanceOfLines line 73 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).ProcessLines line 59 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).Code line 30 - Base Application by Microsoft///////Gen. Jnl.-Post Batch///(CodeUnit 13).OnRun(Trigger) line 9 - Base Application by Microsoft///////Gen. Jnl.-Post+Print///(CodeUnit 232).Code line 47 - Base Application by Microsoft///////Gen. Jnl.-Post+Print///(CodeUnit 232).OnRun(Trigger) line 3 - Base Application by Microsoft///////Batch Processing Mgt.///(CodeUnit 1380).BatchProcessGenJournalLine line 13 - Base Application by Microsoft///////Gen. Journal Line///(Table 81).SendToPosting line 4 - Base Application by Microsoft///////Cash Receipt Journal///(Page 255).///Post and &Print - OnAction///(Trigger) line 2 - Base Application by Microsoft/////},{/Item1/:/CreatedOn/,/Item2/:/24-05-22 03:22 PM/}]