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Unsubscribe count in emails not working

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Posted on by Megancs98

Hello Community,

I am using Real time marketing and I have been able to see the amount of people who unsubscribe from the preference center in the email delivery and interaction details. This information is very relevant for us. Now I am no longer able to see when people unsibscribe. The count is at zero even though I have sent out the mail to thousands of people and I have also tested by sending the mails to my own contact. I don't understand why this count no longer works. Can anyone help me?

The sceen shots are from two different emails

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Megancs98 64 on at

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Unsubscribe count in emails not working

Hi @PaulineKo,

Thank you for testing.

I am using real time marketing with a compliance profile with a preference page. Also I am using real time consent center.

In the consent center I can see that the contact has opted out, but i can not see it in the email insights under unsubscribe.

Thank you
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PaulineKolde 705 Super User 2025 Season 1 on at

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Unsubscribe count in emails not working

Hey there!

I tested it myself today, and it still works.

Which compliance profile and preference center are you using? Are you using the outbound subscription center or the real-time preference center for that email?
Megancs98 64 on at

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Unsubscribe count in emails not working

Hello,

Is there anyone who can help?
Jacklin 13 on at

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Unsubscribe count in emails not working

I am seeing this as well. Would like to know if this is a bug or if something needs to be set up differently.