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202Thank you in advance for your comments.
My marketing team has been using an email work flow to send out invitations to our recipients inviting them to join our portal. Once they become portal users they can see their quotes, resources, get gift card codes... and well you know- self service their accounts. The workflow is a tile that we add to our journeys at different stages of the journey process once the recipient has progressed through.
This is what happened:
(We need to remove the "Portal Invite" workflow from the Customer Journeys until further notice. I was just informed that it was sending out over 50,000 invites a day. It has, in total, generated 1.5 million records. The system will clean things up, but it will take nearly 3 months.
I don't know what is wrong with the workflow - I wasn't made aware of that information. Or, if we even know what's wrong with it. It has been disabled for now. )
This workflow actually sent recipients an invite to became a portal user and a code was generated. People then received a link to log in and use their portal invite where they then could create their own account profile. (and gain access to the self service area.)
If anyone can suggest a different approach; one that doesn't generate 1.5 million records I'd love to get your help.
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