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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP 2018 - E-Mails Not ...
Finance | Project Operations, Human Resources, ...
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GP 2018 - E-Mails Not Being Sent through Workflow

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Posted on by Community Member

Hi:

In Fabrikam, we're using the default A/P invoice workflow.  It has been testing well, in terms of sending e-mails to a user.

But, today, we replaced her A/D user with another.  We received no errors, upon processing a test workflow.  But, no e-mails were generated to this other user.

Any ideas?

Thanks!

John

Categories:
Microsoft Dynamics GP
  • Community Member Profile Picture
    Community Member on at
    RE: GP 2018 - E-Mails Not Being Sent through Workflow

    Thank you, for your help, in any case!  I really appreciate it!

    John

  • Community Member Profile Picture
    Community Member on at
    RE: GP 2018 - E-Mails Not Being Sent through Workflow

    Hi Nattis:

    I replaced the credentials in Workflow Setup just now with my credentials and, indeed, a test e-mail successfully made its way to my Inbox.

    But, payables transaction entry still will not send me an approval e-mail, despite the fact that I am setup as a "manager" in Workflow Maintenance.

    Ay, ay, ay, this is disappointing and has been a complete waste of my extraordinarily valuable time.

    John

  • Nattis Profile Picture
    Nattis 485 on at
    RE: GP 2018 - E-Mails Not Being Sent through Workflow

    Dear John,

    Since its sample company, could you reconfigure the web service and test the workflow again?

  • Community Member Profile Picture
    Community Member on at
    RE: GP 2018 - E-Mails Not Being Sent through Workflow

    Hi Nattis:

    Thank you, for the quick response.

    Unfortunately, I have already reviewed these items and none of them apply.  

    Again, thank you, though!

    John

  • Nattis Profile Picture
    Nattis 485 on at
    RE: GP 2018 - E-Mails Not Being Sent through Workflow

    Dear John,

    Please check the below points are properly configured 

    • Double check the Workflow email setup in Setup -> System -> Workflow Setup. When I click the "Test E-Mail" button and make sure the test email reaches successfully.

    • Check the other user is configured under active directory in Setup >> System >> User >> Directory Account

    • Check the Event Log on the server where Web Services is running for any service stops or restarts.

    • I guess email workflow actions work with a domain network. if you want to use outside, configure VPN of your domain network to make it working.

    Please refer the below links for more info.

    https://www.gpug.com/communities/community-home/digestviewer/viewthread?MessageKey=62221d9a-99cb-4dc5-97a4-cfc6326f5a7f&CommunityKey=4754a624-39c5-4458-8105-02b65a7e929e&tab=digestviewer


    https://community.dynamics.com/gp/f/microsoft-dynamics-gp-forum/196858/gp-workflow-not-sending-emails

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