Customer service workspace and webresource issue

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Posted on by JasR

Hi

We're testing the new customer service workspace and come across and issue when using custom webresources. As an example, we have a webresource that displays case Contact details in specific html format in the case form. When we open multiple cases (in session tabs down the left), the contact for last opened case appears in the Contact webresource section in all case tabs. Is there a way to fix this so the correct case contact is shown in webresource in each tab

Thanks

JasR

Categories:

Case Management