Skip to main content

Notifications

Announcements

No record found.

Customer Service forum
Unanswered

Customer service workspace and webresource issue

Posted on by

Hi

We're testing the new customer service workspace and come across and issue when using custom webresources. As an example, we have a webresource that displays case Contact details in specific html format in the case form. When we open multiple cases (in session tabs down the left), the contact for last opened case appears in the Contact webresource section in all case tabs. Is there a way to fix this so the correct case contact is shown in webresource in each tab

Thanks

JasR

Categories:

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 9th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,277 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,126 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans