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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Tracking calender meet...
Microsoft Dynamics CRM (Archived)

Tracking calender meetings and appointments to CRM destroys text formatting

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Posted on by Community Member

When I track calendar items, either with the app or by assigning the category "Tracked To Dynamics 365", invitations go out fine looking as they should, but when the serverside syncronisation takes place within 15 minuttes, all text formatting is removed, links, paragraph/new line, are removed, leaving the tesxt looking horrible.

This started to happen early april, before that no problem.

Any idea to what is causing this, or where to start troubleshooting?

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  • Verified answer
    Rob Landolt Profile Picture
    Rob Landolt 495 on at

    It was a bug introduced with the April update. The bug also re-opens completed phone calls as well as stripping out the formatting of the text fields. I submitted the bug (as did several other people) after the update, and according to Microsoft it's due to be fixed with an update the weekend of May 25. There's no workaround, either. Even if you fix the formatting, it will strip out the formatting the next time it syncs.

    Unfortunately the damage is permanent. If they fix the bug it won't correct the already corrupted text fields. They'll have to be fixed by hand.

    I advise anyone who is having this problem to open a support ticket with Microsoft even though it's already been reported. The more widespread the reports, hopefully the more attention Microsoft will give it.

  • Community Member Profile Picture
    Community Member on at

    Thanks for quick response. I will open a support ticket.

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