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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Creating view in Exper...
Service | Customer Service, Contact Center, Fie...
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Creating view in Experience Profiles / Inbox View issue

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Posted on by NL-11091955-0
I am trying to re-create a view in the Experience profiles to display in the Inbox View and I'm not able to select a Related Entity ... 
 
Here is my System View filter criteria 

 
Here is in the Profile / Inbox View - view creation and the User entity is greyed out:  



I’m wondering why I can’t create the same view in the Experience Profile / Inbox View as I can in the normal views/personal views. 

 
Categories:
Dynamics 365 Customer Service
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