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escalation Not working in Ax2012

Posted on by 490

Hello

I set the escalation for my workflow but it is not working after due date and time.

pastedimage1660754734127v1.png

pastedimage1660754918185v2.png

pastedimage1660755028638v3.png

system did not generate any notification or escalation also not working after dute date and time finish.

  • DNJ Profile Picture
    DNJ 490 on at
    RE: escalation Not working in Ax2012

    Can you please tell me,How can is etup right escalation with hirerchy

  • DNJ Profile Picture
    DNJ 490 on at
    RE: escalation Not working in Ax2012

    pastedimage1660767058881v1.png

    assignment  time limit setup

    pastedimage1660767196505v2.png

    Assignment Hirerarchy selection and time limti

    pastedimage1660767291180v3.png

    Time Limit

    pastedimage1660767379450v4.png

    I set as a approve but still it is rejecting.

  • Ramit Paul Profile Picture
    Ramit Paul 22,300 Most Valuable Professional on at
    RE: escalation Not working in Ax2012

    Furthermore, can you also show the time limit in your escalation setup ?

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,300 Most Valuable Professional on at
    RE: escalation Not working in Ax2012

    If you want to auto approve as per your setup, then what is the reason you want to have limit based hierarchy? Can you try with simple user?

  • DNJ Profile Picture
    DNJ 490 on at
    RE: escalation Not working in Ax2012

    In My post first screenshot with time limit setup. It is working now but i Choose the action Approve but it is rejecting.

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,300 Most Valuable Professional on at
    RE: escalation Not working in Ax2012

    I dont see time limit setup in your setup, did you miss this? check the blog

  • DNJ Profile Picture
    DNJ 490 on at
    RE: escalation Not working in Ax2012

    pastedimage1660758047789v1.png

    Due date and time passed but nothing happen.

  • DNJ Profile Picture
    DNJ 490 on at
    RE: escalation Not working in Ax2012

    Thanks, Ramit, your blog is beneficial, but I think I set it up the same way. The difference is only escalated through Hierarchy, not to any user.

    I changed my Workflow due date process every 10 minutes. Maybe it was 1 hour earlier, so I did not pay attention.

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,300 Most Valuable Professional on at
    RE: escalation Not working in Ax2012

    Can you check this blog if you are missing something here?

    community.dynamics.com/.../automatic-escalation-feature-in-workflow-framework-in-msd365-finance-and-operations

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