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Resetting Dynamics instance does not clear default Business Unit, Team

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Posted on by Community Member Microsoft Employee

Hi,

We are using Dynamics 365, v9.0. We had a sandbox provisioned named instance1. We needed to clear all data and configuration within this instance so we performed a Reset and named the new instance instance2. Most data was cleared however we noticed that there was still a business unit with the name instance1 (as well as a Team with the same name, using that business unit), and we could not change the name on this. How come the default business unit was not cleared on the reset (we would expect the name to have changed to instance2 after the reset)? Thanks,

Joe

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LeoAlt 16,329 on at

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RE: Resetting Dynamics instance does not clear default Business Unit, Team

Hi partner,

There is a default business unit that is created when Dynamics 365 is installed. This is called the root business unit, and it cannot be deleted or disabled–only renamed.

Simply put, you can think of this business unit as your tenant so you could not delete it even if you reset your instance.

https://community.dynamics.com/crm/b/sandeepmishracrmblog/archive/2018/02/06/business-units

Hope it helps.

Best Regards,

Leo

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