Hi:
After receiving an RMA in Returns Management, we saw in Sales Transaction Entry that the Unit Cost is $0.00.
The item has a figure in the Current Cost field of Item Maintenance. And, Item Extensions shows a figure for unit cost.
So, why would $0.00 appear?
Thanks!
John
Anyone? Anyone?
Hi John,
Which sales document in the process are you referring to, the Credit document, replacement order, or the invoice from the closing of the RMA? That would have an impact and having a zero cost could be expected, just depends on which document you are referring to.
Thanks,
Hi Shannon:
It's a "Credit" type.
So for a credit type document, it will look at the Item Extensions window to see if there is a 'return item cost' value or if the 'use current cost' box is marked. You indicated that in both areas you currently have a cost, but is there a chance that they were populated after the return was created? Is this a one off issue or is this something that you can recreate on a new RMA?
This always happens. It's not one off.
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