Launch Resolve Dialog when Finish Button Clicked in Business Process Flow

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Posted on by jazucco

I believe this has asked before, but the most recent was in 2020 ((+) Trigger resolve case dialog when click on button finish in business process flow - Dynamics 365 Customer Service Forum Community Forum)

Wondering if there have been any updates that would allow for this to be done more easily.

Users view having to click "Finish" and then "Resolve Case" as redundant. When a user clicks "Finish" in the BCP I would like to trigger the same command/function that the "Resolve Case" button does.

I've tried to track down the command via Ribbon Workbench to no avail.

Having a step in the flow to "Resolve Case" also does not do anything:

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jazucco 25 on at

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RE: Launch Resolve Dialog when Finish Button Clicked in Business Process Flow

Never mind, user error and proof I shouldn't code too early in the morning.

When I registered the web resource as an event handler I was calling the onFinishBPF function in the web resource

Changed it to call the onLoad function and now it is working.

Many thanks for this solution. My users thank you as well.

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jazucco 25 on at

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RE: Launch Resolve Dialog when Finish Button Clicked in Business Process Flow

This almost works. Unfortunately, it seems that clicking finish does not trigger a reload of the form.

When I create the form it triggers the Onload I added an alert to verify:

and when I save the form it triggers the Onload.

But when I click finish it does not force Onload, only when I save again. I'm going to see if there is a way to trigger the function from the BPF or force a reload of the page on Finish.

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a33ik 84,331 Most Valuable Professional on at

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RE: Launch Resolve Dialog when Finish Button Clicked in Business Process Flow

Hello,

That task looked interesting to me so I decided to investigate and came up with the following code that worked for me:

function onLoad(executionContext) { var formContext = executionContext.getFormContext(); formContext.data.process.addOnProcessStatusChange(onFinishBPF); } function onFinishBPF(executionContext){ var formContext = executionContext.getFormContext(); var status = formContext.data.process.getStatus(); if (status === "finished") { CrmService.IncidentRibbon.CommandBarActions.resolve(); } }

All you have to do is to create a webresource, add the code I provided to it, add it to your form and register onLoad handler.

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