5
Hello. We received a check payment and posted it as a Bank Transaction Check Receipt. However it was posted to the wrong account and when I went to void the receipt it is not showing up. Is there something that needs to be done to make it visible to void, or is there somewhere else that I should go to void it? It correctly posted to our cash account but I can't figure out how to void the overall transaction.
Was the transaction already reconciled in Bank Reconciliation?
Joe
I was going to Financial > Bank Transactions > Void Receipt, but it wasn't coming up. I assume there's a step that I was missing but I wasn't sure what. The original cash account was correct, it was just the account credited that was incorrect so I ended up just doing a correcting entry to move it to the right account, but I just wasn't sure why the transaction wasn't showing up so that I could void it through Bank Transactions.
Exactly what steps are you following to void the check receipt?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
290,532
Super User 2024 Season 2
#2
Martin Dráb
228,501
Most Valuable Professional
#3
nmaenpaa
101,148
Share
Report
All responses (
Answers (