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Hello. We received a check payment and posted it as a Bank Transaction Check Receipt. However it was posted to the wrong account and when I went to void the receipt it is not showing up. Is there something that needs to be done to make it visible to void, or is there somewhere else that I should go to void it? It correctly posted to our cash account but I can't figure out how to void the overall transaction.
Was the transaction already reconciled in Bank Reconciliation?
Joe
I was going to Financial > Bank Transactions > Void Receipt, but it wasn't coming up. I assume there's a step that I was missing but I wasn't sure what. The original cash account was correct, it was just the account credited that was incorrect so I ended up just doing a correcting entry to move it to the right account, but I just wasn't sure why the transaction wasn't showing up so that I could void it through Bank Transactions.
Exactly what steps are you following to void the check receipt?
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