Dynamics 365 real time journey error: There was a problem displaying the inflow data

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Posted on by Timothy Bohte

We recently are getting the following errors on our real-time journeys: There was a problem displaying the inflow data. Refresh the page to try again.

The journeys are pretty straight forward flows so I don't expect any complex inflow data.

Refreshing the page doesn't fix it. Do you know how I can fix these errors?

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Dynamics 365 Customer Insights - Journeys

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Holly Huffman 6,538 Super User 2025 Season 2 on at

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hi there!

couple of troubleshooting suggestions - apologies if you've already tried these:

check your data connections and integrations to ensure properly configured

review permissions to ensure the user running has the necessary permissions to access the data and complete those actions within Journey

clear all cache and cookies and retry

update your browser, if not already updated (compatibility issues exist at times with D365 and outdated browsers)

check for any system updates: patches may be available that will fix or improve

review the journey configuration again -double checking that all steps and components are correctly set up

hope this helps some!

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Timothy Bohte 44 on at

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Thank you @Holly Huffman!

An update of the marketing solution to the latest version, fixed the issue.

Kind regards,

Timothy

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