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Unable to Post Sales Order

Posted on by 5,124

We have a sales order that we cannot post.  In the Line grid, it has two lines: 1 item and 1 G/L Account because we want to add extra charge.  This is I think the first time we are adding a G/L Account as type in the Sales order Line grid.  But I think this is also the reason we can't Post (ship/invoice) the sales order.  Any thoughts?  Do we not want to assign type=G/L Account for extra charge?  Please advise.

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  • mbr Profile Picture
    mbr 5,124 on at
    RE: Unable to Post Sales Order

    HI Maneesha......I didn't have qty to ship > 0 for the G/L Account because I thought we didn't have to put a value in the qty to ship since we are not shipping this row.  Once I put in the qty to ship to the same number as qty to invoice (which is 1), it worked.  

  • Alex A Profile Picture
    Alex A 2,348 on at
    RE: Unable to Post Sales Order

    No I meant what type of extra charge is this in the real world... what are you charging the customer for? If we know this we can determine the best line type.

  • mbr Profile Picture
    mbr 5,124 on at
    RE: Unable to Post Sales Order

    Thank you Tharanga.  Yup. that's what we ended up doing, qty to ship=1 and qty to invoice=1.  Any links on how to create the charge items?  is there any help file for this?

  • mbr Profile Picture
    mbr 5,124 on at
    RE: Unable to Post Sales Order

    Thank you Alex.  The type = G/L Account.  So we really shouldn't have to put a value in qty to ship and there's nothing to ship.  But we ended up entering 1 in the qty to ship and 1 in qty to invoice for the sales order to post.  And even then it created a second invoice with just the G/L Account being charged in the second invoice.  THe first invoice outlined the lines with type=Item.  The second one with the type=G/L Account.  

  • mbr Profile Picture
    mbr 5,124 on at
    RE: Unable to Post Sales Order

    Hi Suresh......I did.  But for some odd reason, I just had to post again the second time for the sales order to create an invoice for the G/L account type line.  That's really weird.  Why do we have to post the sales order twice for the G/L Account type to be invoiced.  So we ended up with two invoices: one for the item type line(s) and one for the G/L Account type line.  Is this an expected behavior?

  • Suggested answer
    Alex A Profile Picture
    Alex A 2,348 on at
    RE: Unable to Post Sales Order

    The first question is, what type of extra charge will this be? This will help determine which line type you might want to use for the best results.

    Also, "nothing to post" means you don't have a quantity in the Qty To Ship field and/or the Qty To Invoice field  depending on which posting type  you are attempting.

  • Verified answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: Unable to Post Sales Order

    It is totally ok to use G/L account for extra charges, however best approach is to use Charge Items and then allocate that cost to the item. In that way your item cost will be more accurate.

    Coming back to your question, If you are using G/L account you need to put the quantity as 1 and then check Qty. to Ship and Qty. to Invoice has any values.

  • Waruna Lakmal Profile Picture
    Waruna Lakmal 10 on at
    RE: Unable to Post Sales Order

    For extra charges you use Type= Charge (Item). I may can advise if you could send a screen view of the error message.

  • Verified answer
    Indikauk Profile Picture
    Indikauk 1,759 on at
    RE: Unable to Post Sales Order

    Hi Mbr

    In your sales order if there is No Quantity in the Qty to Ship or Qty to Invoice Fields "Nothing to Post" error will get.

    as Maneesha show in the screen you can check those columns

    thanks

    indika

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Unable to Post Sales Order

    It is totally ok to use G/L Account type for posting the services, e.g. extra charges. I would agree with other members - the most probable reason of getting "Nothing to post" error message most likely connected with the fact that you had not entered at least 1 in the Quantity field.

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