How to Add wait condition like 5 to 10 hrs wait then send an email through MS Flow

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Posted on by Himanshu Kamboj

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Hi,

I have a requirement on case entity, like I need to send an email If owner field is not updated in 10 hrs, then a mail will be send to any person.

And Also want to try the try and catch block in this Ms flow if flow fails then an error should be logged.

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Bipin D365 28,983 Moderator on at

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Hi,

You can use Delay action in your flow to wait for specific time.

d365demystified.com/.../

Please see below blog to add Try & Catch in your flow -

d365demystified.com/.../

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furkank 535 on at

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Hi, After your trigger step in MS Flow, add a try catch block. In catch block you just need to create a record in your CRM environment on the whichever log entity you use(by dataverse connector, add a new row). If you don't have an entity for the logs purpose, you can create a new entity.

For the wait condition, simply use the delay action to wait for a time you specify.

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Himanshu Kamboj 425 on at

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Hey , like I got the clear requirement now,

If a case has been opened more than 5 to 10 hrs without having a value in "assigned owner" then a mail should be sent to team members and if "assigned owner" has any value then mail should be sent to that owner to whom case has been assigned.

So for this which flow I need to be create scheduled flow or automate cloud flow?

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furkank 535 on at

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Hello,

You need to create automated cloud flow with the trigger of when a new record created(a new row added to the dataverse). You will have initial condition that checks if "assigned owner" has a value. If it is, exit the flow. If its not, add a delay action that waits 5 hours, after that check that field has value again. If its not, add a outlook connector to send an e-mail.

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Himanshu Kamboj 425 on at

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It's Working Fine for my user only, means for now I am sending the mail to myself using my hardcoded mail address . As I am sending the mail using "send an email Outlook V2" action.

I need to send the mail to particular assigned user to whom case will be assigned that is user entity lookup.

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Bipin D365 28,983 Moderator on at

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Hello,

You need to add Get A Row by ID and select Users in table, RowID - Select Owner from your trigger and select email address in Select Columns

now use this email address from Dynamic Content in your Send Email step.

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