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Service | Customer Service, Contact Center, Fie...
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Schedule Board (New) - Time Resolution issue

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Posted on by 125

We have a new issue that seems like a SB bug, but unsure if it's Browser Cache related or just a Schedule Board issue.

When dragging Requirements from the lower pane to the "Board" area the Time Resolution will randomly start snapping / aligning after refresh to the closest 30 minutes for all Requirements.  In the new board this "Time Resolution" setting is available in the "Scheduler Settings" area.  The problem is we have this set to "1 Min" resolution, not 30 Min. Normally it is properly using the 1 min resolution we have set in the "Scheduler Settings".   What seems to force this issue is a browser "Refresh", which is not normal, but a User will Refresh the Browser for other random issues, slowness, etc.  We do normally use the Schedule Board Refresh.  Anyway this issue will randomly start happening without a forced browser refresh.

Fix: Once this 30 min resolution issue pops up, we can go to Time Resolution, change setting from 1min to another increment, then back to 1 min and everything returns to normal.

We are using latest Edge builds, has been happening for a least 2 weeks now.  About the same time we switched to using the "New" Schedule Board for all.

  • Community Member Profile Picture
    on at

    Hi Gene,

    Have you tried to change other browsers to test it? Will the same problem occur?

  • Gene Glenn Profile Picture
    125 on at

    No we have not, we just use Edge.

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