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PO Receipt Returned, Still Available for Enter/Match

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Posted on by MistyG 15

We have a strange issue:

We received raw materials, and Purchasing received the items. She immediately noticed that she had made an error, so she returned the receipt and then received it properly. A/P went to process the invoice when it was received. The original receipt is still available in the Enter/Match screen, even though it has been returned. Why would this happen and how can we get these returned receipts to go away so that A/P doesn't accidentally choose them during the Enter/Match process? At least our inventory values should be correct, right?

Any help or suggestions are appreciated!

Categories:
Inventory and warehouse management
Financial Management
Distribution
  • Clotilde Profile Picture
    Clotilde 15 on at
    RE: PO Receipt Returned, Still Available for Enter/Match

    I appreciate the information and advice you have shared. I will try to figure it out for more. Access MyFlorida Login

  • Nicole Hellerud Profile Picture
    Nicole Hellerud 1,712 on at
    RE: PO Receipt Returned, Still Available for Enter/Match

    Hi MistyG,

    Thank you for your post. 

    To be clear on the sequence of events, there was a shipment receipt for some items, end user notes error and does a return. Do you know what kind of return was done? Was Replace Returned Goods and/or Invoice Expected for Returned Goods checked?

    Was the receipt a shipment receipt only? or shipment/invoice?

    I appreciate your time and look forward to your feedback.

    Nicole Sutton
    Senior Support Engineer
    Microsoft Dynamics

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