Dynamics Community Forum Thread Details

Restore/Recreate Delete phone call activities in CRM

User deleted about 20k phonecall activities in CRM. Audit history is enabled on phone call and i was able to see all 20K records. How can i restore/recreate all 20k records? I tried XRMtoolbox Recycle bin but it only restores 5k records. Deleted records have both completed and open phone calls.

I tried the following code but it doesn't create completed phone call activities. Error :2 is not a valid status code for state code PhoneCallState.Open on phonecall with Id . please suggest on how i can create the completed activities using the code or any alternate methods to restore the records.

//retrieve the audit records from fetchxml
                var auditrecords = service.RetrieveMultiple(new FetchExpression(fetchXML));

                //loop through each audit entity record found and create deleted records
                foreach (Entity audit in auditrecords.Entities)
                {
                    // create retrieve audit detail request object
                    RetrieveAuditDetailsRequest auditDetailsRequest = new RetrieveAuditDetailsRequest();

                    //assign audit id value
                    auditDetailsRequest.AuditId = audit.Id;

                    //execute request and retrieve response
                    RetrieveAuditDetailsResponse auditDetailsResponse =
                        (RetrieveAuditDetailsResponse)_service.Execute(auditDetailsRequest);
                 
                    //create auditDetail variable and assign its value
                    AuditDetail auditDetail = auditDetailsResponse.AuditDetail;

                    //type cast audtitDetail as AttributeAuditDetail
                     AttributeAuditDetail attributeAuditDetail = auditDetail as AttributeAuditDetail;

                    //create the deleted record
                     service.Create(attributeAuditDetail.OldValue);
                }

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