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Hi all,
We have had a few shortcuts in the navigation panel that link to bat files on a network drive working before, however they have stopped working and I can no longer even get it to link to a txt file.
Has anyone else had a problem with External Shortcuts lately?
Kind regards,
Matt
As a test, if you move these batch files local, change the shortcuts in the navigation panel of Dynamics GP to point to them local, do they then work?
If so, this would seem to point to a type of network issue being seen between Dynamics GP and that workstation and the bat files on the network drive.
Another thing you could try is setup a shortcut to the batch file on the Desktop of the machine Dynamics GP is installed onto and see if those work.
Otherwise, I can't say we've seen issues with external shortcuts, but maybe the Community has.
Thanks
Hi Derek,
Moving it to local does seem to make it work correctly. Do you know what kind of issue this could be?
In that case it would seem to be some type of network or permissions issue between the bat file in the shared network location and the users accessing Dynamics GP, more their Windows account than the GP login they're in GP with.
You can try giving the users Full Control to the shared network location where the bat files are located and test that, then if they work, you can look at reducing the permissions as needed.
Another option would be to run a Process Monitor logging when the bat files fail when on the shared network location and see if you see any 'Access Denied' or related messages in that log file.
Hi Matthew,
By any chances, is the GP client started in 'Administrator' mode ? this will often cut off any network mapping that the user might have setup, as it is running under a different system level and will not 'see' the network shares anymore..
I've seen this happen with Integration Manager when users would try to run in 'elevated' mode and not have access to the source data anymore (which would reside on a network share too).
Hi Beat,
I don't believe it is being run in admin mode. The users network has recently had a security audit so I assume some network permissions have changed. Their AD users have full control over the folder that the shortcut points to but no luck.
What I am going to do is re-create it locally on each PC, as there is only a couple of users it not too big of a deal to maintain.
Sounds good.
Please post here the solution when you resolved the issue, as it might help others in the future that stumble into similar problems.
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